FAQs

Last updated: September 2, 2026

Welcome to the Romima FAQ page.

Romima is an online watch store owned and operated by NORVEXIC LLC, a United States limited liability company.

Below you'll find answers to common questions about ordering, shipping, returns, refunds, and shopping with Romima. If you need additional assistance, please contact our customer support team.

Question 1: How long will it take to receive my order?

Our estimated delivery timeframe is:

Processing time: 2–3 business days
Transit time: 4–9 business days
Estimated total delivery time: approximately 6–12 business days

Delivery times are estimates rather than guaranteed delivery dates and may occasionally be affected by carrier delays, customs processing, extreme weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

For more information, please review our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. We currently offer free standard shipping on all eligible orders with no minimum purchase requirement.

Available shipping options and destinations are displayed during checkout.

For complete information, please review our Shipping Policy.

Question 3: Where is Romima located, and where are orders shipped from?

Romima is owned and operated by NORVEXIC LLC, a United States limited liability company.

Our business address is:

5830 E 2nd St, Ste 7000 #31602
Casper, Wyoming 82609
United States

Romima operates as an online store and may use third-party fulfillment, logistics, warehouse, supplier, and shipping partners to fulfill customer orders.

As a result, your order may be shipped by a fulfillment partner from a location different from NORVEXIC LLC's business address. The fulfillment location may vary depending on the product, inventory availability, and delivery destination.

NORVEXIC LLC, doing business as Romima, remains responsible for your order and customer service.

For more information, please review our Shipping Policy.

Question 4: What if I receive a damaged, defective, or incorrect watch?

Please inspect your order after delivery.

If your watch arrives damaged or defective, or if you receive an incorrect item, contact us as soon as reasonably possible at info@romima.com.

Please provide:

Your order number
A brief description of the issue
Clear photographs of the product and, where relevant, its packaging

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances.

For complete details, please review our Return & Refund Policy.

Question 5: Can I cancel my order after placing it?

If you need to cancel an order, please contact us as soon as possible at info@romima.com.

If fulfillment or dispatch has not yet begun, we will make reasonable efforts to cancel your order.

Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible. In that case, you may need to follow our return procedure after receiving the order.

Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

Question 6: What is your return policy?

We offer a 30-day return policy, which means you generally have 30 days after receiving your item to request an eligible return.

To qualify for a standard return, the watch should generally be:

Unworn and unused
In the same condition in which it was received
Complete with original tags, accessories, and protective materials
In its original packaging
Accompanied by proof of purchase

Some additional rights may apply depending on where you live.

Before returning an item, please contact us at info@romima.com for return instructions.

For full terms and exceptions, review our Return & Refund Policy.

Question 7: When will I receive my refund?

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

For approved returns under our voluntary 30-day return policy, we generally aim to initiate the refund within 5 business days after completing our inspection.

Refunds are normally issued to the original payment method.

After the refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

For payments processed through Shopify Payments, it may take up to approximately 10 business days after the refund is issued for the funds to reach your account, depending on your bank or payment provider.

If more than 15 business days have passed after we confirmed that your refund was issued and you have not received it, please contact us at info@romima.com.

Question 8: Can I exchange an item?

We do not currently offer direct exchanges.

If you would like a different watch, color, or style, you may return the original eligible item in accordance with our Return & Refund Policy and place a new order separately.

The new order will be processed independently from your return and refund.

Question 9: How can I contact customer support?

You can contact Romima customer support by:

Email: info@romima.com
Phone: +13074272336

Our customer support hours are:

Monday to Friday: 09:00–17:00 MDT
Weekends: 11:00–16:00 MDT

Customer service responds within 24 hours on working days.

Question 10: Do you ship internationally?

Romima ships to the countries and regions currently available during checkout.

Shipping availability may vary depending on your destination, carrier availability, fulfillment capabilities, and applicable restrictions.

If your country or region can be selected and a shipping option is available during checkout, we can generally ship your order there.

Please review our Shipping Policy for additional information.

Question 11: Do you have a physical store I can visit?

No. Romima currently operates as an online-only store and does not operate a retail storefront that is open to customers.

Our Casper, Wyoming address is our listed business address and should not be treated as a retail location unless expressly stated otherwise.

You can browse and purchase our available products directly through Romima.com.

Question 12: Are the product colors and appearance shown on the website accurate?

We make reasonable efforts to display our watches as accurately as possible.

However, colors, finishes, dial details, textures, and overall appearance may vary slightly depending on factors such as:

Screen and device settings
Display technology
Lighting conditions
Photography

These minor display differences do not affect any rights you may have if a product is materially different from its description, defective, damaged, or otherwise does not conform to applicable consumer law.

Question 13: What if I need help choosing a watch?

We're happy to help.

Men's or women's style
Color
Design preference
Size
Occasion
Everyday or statement styling

Our customer support team will do its best to assist you.

Question 14: How can I track my order?

Where tracking is available, you will receive tracking information after your order has been dispatched.

You can use the tracking link or tracking number provided to follow the progress of your shipment.

Tracking information may take some time to become active after the carrier receives your package.

If you have not received tracking information after the expected processing period, please contact us at info@romima.com.

Question 15: Will I have to pay customs duties or import taxes?

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country's authorities.

Where these charges are not collected during checkout, they may be payable by the customer upon import or delivery where permitted by applicable law.

For additional information, please review our Shipping Policy.

Question 16: Why did I receive only part of my order?

Some orders may be fulfilled from more than one location.

If your order contains multiple products, they may occasionally be shipped in separate packages and may:

Arrive on different dates
Have different tracking numbers
Be delivered by different carriers

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Question 17: What should I do if my order is delayed or appears to be lost?

If your tracking has not updated for an unusual period or your order has exceeded the estimated delivery timeframe, contact us at info@romima.com.

We will investigate the shipment with the applicable carrier or fulfillment provider.

If an order is confirmed to have been lost before delivery, we will provide an appropriate solution, which may include a replacement or refund.

For more information, please review our Shipping Policy.

Contact Information

Romima is owned and operated by NORVEXIC LLC, a United States limited liability company.

Store name: Romima
Address: 5830 E 2nd St, Ste 7000 #31602, Casper, Wyoming 82609, United States
Phone: +13074272336
Email: info@romima.com

Customer support hours
Monday to Friday: 09:00–17:00 MDT
Weekends: 11:00–16:00 MDT

Customer service responds within 24 hours on working days.